Frequently Asked Questions
Find answers about BentoBox's meal plans, delivery timings, subscriptions, hygiene standards, and refunds.
What is BentoBox and how does your tiffin service work?
BentoBox is a home-cooked meal delivery service operating in Gurgaon. We deliver authentic ghar jaisa khana prepared by experienced home chefs in hygienic kitchens. Our tiffin service works through simple subscription plans or daily orders, delivered in eco-friendly packaging at your chosen time slot.
Which areas in Gurgaon do you deliver to?
We deliver home-cooked meals to all major sectors in Gurgaon, including: DLF Phases 1-5 Sectors 14-57 Golf Course Road Cyber City & Udyog Vihar Sohna Road MG Road All major residential societies Enter your address during ordering to check exact availability.
How do I place an order for tiffin service?
You can order home-cooked meals through: Mobile App - Available for iOS and Android
What are your delivery timings in Gurgaon?
We offer four convenient delivery slots: - Lunch: 1:00 PM - 2:00 PM or 2:00 PM - 3:00 PM - Dinner: 7:00 PM - 8:00 PM or 8:00 PM - 9:00 PM You can select your preferred time slot during ordering or change it anytime.
What subscription plans do we offer?
We offer flexible tiffin service plans: - Daily Plan - Order as needed - Weekly Subscription - 7 days of meals - Bi-Weekly Subscription - 15 days of meals - Monthly Meal Plan - 30 days (best value) Combo Plans - Lunch + Dinner packages
Can I pause or cancel my subscription?
Yes! Our flexible subscription plans allow you to: - Pause anytime for vacations or travel - Cancel anytime with no penalty - Change time slots as needed - Modify meal preferences daily First-time subscribers get 48-hour money-back guarantee
What payment methods do you accept?
- UPI (GPay, PhonePe, Paytm) - Credit/Debit Cards - Net Banking - Wallet/BB Wallet
How do you ensure food hygiene and safety?
We maintain highest hygiene standards through: - Certified hygienic kitchens - Regular health checks for chefs - Fresh ingredients sourced daily - Meals prepared only after order - Temperature-controlled delivery in insulated bags
Can I see the kitchen where my food is prepared?
Yes! We share daily kitchen stories on: - Instagram (@getbentobox.in) - Website live feed - Customer app updates Transparency from kitchen to doorstep is our promise.
What are your tiffin service prices?
Starting from ₹99 per meal with subscription discounts: - Single meal: ₹99-₹229 - Weekly plan: ₹999-₹1,899 - Monthly plan: ₹3,999-₹7,499 Includes free delivery and no hidden charges.
Do you offer any first-order discounts?
Yes! New customers get: - 50% off first order - 48-hour money-back guarantee
Is there a referral program?
Refer friends and earn 50 BB Coins (₹50 value) on their first order (minimum order ₹150)
Can I change my delivery address?
Yes! Update your Gurgaon delivery address anytime through: - Your account dashboard - Mobile app - Customer support (phone/WhatsApp)
How do I provide feedback about meals?
You can provide the feedback through mobile app in delivered orders section